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Monthly Archives: December 2011

The Evolution of a Changed Behavior

Last week, Brandon Black, CEO of Encore Capital Group, shared his insights in giving feedback, and the importance of separating content from judgment when delivering a difficult message. Brandon’s evolution with this leadership behavior had several distinct stages that highlight important inflection points in making change. When Brandon first attended our programs six years ago, ... Read More
 

Feedback: Separating Content from Judgment

  Brandon Black is CEO of Encore Capital Group. He first attended Learning as Leadership’s 4-Mastery program with his executive team in 2005-2006. Since then, he has leveraged LaL to lead a multi-year culture change initiative in his company. The dramatic results have been in large part due to Brandon’s commitment to transparently working on ... Read More