The coaching aspect of LaL’s 360º feedback is instrumental. I’ve used different online feedback services, and it can be somewhat daunting to receive a report and feel like you need to work through it yourself. Hearing the feedback verbally — with context and in some cases with examples — and then dialoguing about it with your coach gives you much better insight and understanding. Through that process, you discover if there are pieces of feedback that you’re disconnected from (blind spots), and you explore why — it’s a truly in‐depth process of scrutiny and analysis. Also, your coach helps you assess what is most important to focus on in terms of your own areas for improvement. For me, the process was a real springboard for working on my areas for improvement within the context of the LaL seminars that followed.